At Xtorm, we are happy to help. You can contact our customer service team with all your questions. You can do this via e-mail, phone or social media. Xtorm's customer service is available on weekdays from 9:00 to 17:00. During breaks from 12:30 - 13:00, on weekends and public holidays, our customer service is closed. Always have the order number of the order at hand. You can find it at the top of the packing slip, in your account or on the shipping confirmation.